Delivery terms:
The lead time of an order to a requested address is within 4-10 business days after the purchase. This term excludes cases when Seller does not have the required goods in stock and the Buyer is informed about it. Delivery may be delayed in case of unforeseen circumstances beyond the Seller’s control. In such case, the Seller undertakes to immediately contact the Buyer and agree on the new delivery terms.
The Seller shall be released from liability for violation of the delivery time limit terms if the goods are not delivered to the Buyer in time or at all due to the Buyer’s fault or other circumstances dependent solely on the Buyer.
At the time of delivery, prior to signing the bill of lading or other delivery documents, the Buyer shall check the condition of the shipment. When the delivery document is signed, the shipment shall be deemed to have been forwarded in the proper condition.
In case the shipment is damaged, the Buyer must not accept it and must mark that on the consignment note. Upon acceptance of the shipment and signing the delivery documents without any damage complaints, the delivered shipment shall be deemed to be free from defects.
Upon delivery of the order to the address specified by the Buyer, the order shall be handed directly to the Buyer or, in the absence of the Buyer, to a person residing at the same address. In such cases, the goods are deemed to have been transferred to the buyer. If the goods are not delivered on the planned delivery day, the Buyer shall inform the Seller immediately, but no later than two days after the scheduled delivery date. Otherwise, the Buyer loses the right to make claims against the Seller regarding the non-delivery of the goods.
In case the Buyer cannot accept the order himself / herself, the Buyer must provide the details of the person who will accept the order by filling in the information in the order form.
When the order is ready for the pickup, the Buyer or a person authorized by the Buyer may collect the order at JAKELIO ŽVAKĖS UAB shop at Mūšos g. 7, Kaunas free of charge.
In other cases, the Seller will arrange delivery of the goods via DPD or Lithuanian Post courier to the address specified by the Buyer for an additional cost. Shipping rates are calculated automatically based on the weight of the goods.
Return and replacement terms:
The returned order must contain its original packaging. It must also include the original invoice received with the order, as well as filled request for return.
Defective goods shall be rectified or replaced and returned in accordance with the Civil Code of the Republic of Lithuania and the Government of the Republic of Lithuania Resolution No. July 22 Resolution No. 738 of the approved retail regulations.
The buyer must inform the seller about the intended return in advance by e-mail (info@candles.lt). Upon returning the purchased item, the Buyer shall be responsible for its packaging. If the item is not properly packed, the Seller has the right not to accept the returned item.
The Seller shall have the right to refuse to accept the returned item if it has been used and / or externally damaged and / or has lost its appearance (changes which were made to the delivery packaging that were necessary to inspect the item are not considered).
In the case of return of the order in accordance with paragraph 3.2. of the terms and conditions, the Buyer shall bear the cost for delivery. In the event of a returned product being defective due to the production process, the Seller undertakes to accept back and replace the order. In the event when Seller does not have similar goods for a replacement, reimbursement shall be made to the Buyer for the money paid for the defective item.
Claims for damage to the order during transportation must be made to the courier company employee upon receipt of the shipment.
The return address of the order is Mūšos g. 7, Kaunas, Lithuania.
